Below you will the answers to some FAQ. For more practical information such a restrictions per country or for example our terms and conditions please visit our info center below.

Should you still remain with any question our customer service team can be contacted at your convenience.

The port of Antwerp is situated on both the left- and the right bank of the river. In order to go from one to the other you need to use a TOL tunnel. This is what the surcharge is charged for. The surcharge applies for all (newer) terminals on the left bank, these terminals have a port number of 1000+, for example the surcharge is applicable for AGT 1700 (1700 being the port number) but not for Hessenatie 869 (869 being less than 1000).

The AGT Terminal introduced a system whereby trucks need to reserve a timeslot for collection or drop off of a container, these slots are always full but for paying an additional 25 euro the terminal is conveniently able to free up capacity to handle the truck after all. In addition you now need to pay 17 euro, even if the timeslot is available. In most cases we pay therefor 42 euro total to the terminal just for dropping or collecting your container. This is besides the fact the left bank surcharge would equally be applicable as we still need to sue the TOL tunnel to go to the left bank.

Historically our rates are based on the Delta Terminal. The new Euromax terminal is situated on territory claimed back from the sea. The additional distance single trip is 20 kilometers from the Delta. Hence the surcharge to compensate for the additional distance.

As terminals in both Antwerp and Rotterdam have discovered an additional way to generate income a variety of terminals have introduced an equal, variety of surcharges, payable not by their customer's, the shipping lines, but the operator collecting or dropping the containers. We have to pay for calling on a terminal during the times most drivers are actually working. As we have to follow rest- and driving time directives by law we normally cannot collect or deliver your container at 04:00, just as you don't go into the office at that time.

In addition we see terminals becoming very environmental conscious. Hutchinson Ports, owning Delta and Euromax terminals, have decided not to address this with the main polluters, being the ocean vessels, but have opted to have every truck pay 3 euro in order to contribute to a cleaner environment. How this additional fee will actually have an impact on Co2 reduction Hutchinson could not explain.

As soon as the CMR is signed by all parties our driver scans the document and send it to our system, it is then automatically and immediately send to you by email. Faster is practically impossible.

We facilitate VGM weighing of containers in the ports of Rotterdam, Antwerp, Bremerhaven and Hamburg. The corresponding cost you will find in our transport quotations. We have the container lifted from the chassis which makes weighing your container possible in 1 stop as the weight of the truck is not relevant this way. The rate for this service in our transport quotation does already include the stop at the weighing station.

No, MaxxsTrans operates solely as a forwarder, we have however a fixed pool of trucks working for us on a daily basis, we communicate directly with the drivers and we make the planning ourselves. We do however not own trucks ourselves. In addition to our fixed partners our sister company offers us around 30 trucks as well. These trucks do belong to the MaxxsTrans group of companies but are not owned by MaxxsTrans BV. As such MaxxsTrans BV does not hold a EU License as this is mandatory only for companies owning the vehicles.

These refer to the process in Rotterdam and Antwerp whereby an import container can be collected without a pin code. It requires more details concerning the truck and driver collecting the unit. This process was implemented to reduce theft of laden import containers from the terminals. Contact our customer service should you require more information concerning our joint roles in this process.

As we are technically a forwarder we offer our services under the Dutch Forwarding conditions also called the FENEX conditions. They are almost identical to the German forwarding conditions (ADSp). You can download these conditions from our website in our info center.

Yes and no. We offer T1 Customs documents, but only for import containers. Export customs documents require a bond with customs as the receiver is most of the time situated outside the EU. You will find our rates for import T1's in our transport quotations under surcharges. For export T1 documents our customer service staff can advise you our recommended partners.

Yes we do, reefer containers that need to be connected to a generator can be handled by us. The genset surcharge as per our transport quotation is then applicable. Normally, in average, a reefer container changes temperature 1 degree Celsius per 24 hours so on shorter hauls this is usually not necessary. Naturally you decide if we need to use a genset or not. Please note we only offer the transportation, we cannot facilitate measurement of temperatures inside the reefer or the setting of temperatures of the reefer unit, this is a responsibility of the depot where we collect the empty reefer.

Yes we can, upon request we will send you the cost for this service. Usually this is done to avoid the higher storage cost at the terminals.

Yes we do, the ADR/IMCO surcharge is then applicable. Most of our drivers have the required paperwork and equipment so that most of our trucks can handle containers with ADR/IMCO cargo. We can however not offer the transport of Tank containers either laden with, or not yet cleaned after, ADR or IMCO cargo. For Tanks a special truck is required. Our customer service staff can advise you companies that do offer these services.